Shipping & Returns

If an item is returned to Blue Salt Jewellers within 30 days of the original purchase date with its original receipt and packing, we may accept it for exchange or credit at our discretion.

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The item must pass our quality control assessment and must not have been worn. The only jewelry that can be returned or exchanged is jewellery that has been purchased directly from the (in-stock) Blue Salt Jewellers website. Items that have been customized or made just for you are not covered by our return policy.

 

In the event that you receive an item that is inaccurate or does not match the description of what was ordered, Blue Salt Jewellers will either replace it with the appropriate item or provide a credit note, provided that it passes quality control inspection and is still in stock.

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Unless Blue Salt Jewellers has made a mistake, the person sending the items to Blue Salt Jewellers is responsible for all costs and liabilities associated with the return shipping as well as any subsequent duties, taxes, and customs clearing fees.

 

Please get in touch with us if you have any additional queries about returning your item(s) or if you want to submit a return. Please fill out this service assessment form if your item needs service.

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Warranty and service

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Before leaving our workshop, all Blue Salt Jewellers products must undergo a series of Quality Control inspections. All gold products sold by Blue Salt Jeweller come with a two-year warranty from the date of purchase against manufacturing and/or material flaws. Blue Salt Jeweller provides a one-year warranty starting from the date of purchase for goods from the silver collection.

 

This does not apply to items where the pearl does not match a photograph that was seen in a brochure, an advertisement, or online because each pearl is unique and may differ in shape or color from the depiction. Only in cases where the pearl does not match the product description, size, or brand criteria will Blue Salt Jewellers replace or service an item.

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If you believe that your product has a flaw, is unfit for its intended use, or is otherwise not of merchantable quality, we shall examine it at our initial expense to identify the problem and its root. If our analysis determines that the defect is covered by our warranty, we will provide free service or a replacement for that item. Any warranty or service must be accompanied by a proof of purchase. We may give an exchange, credit note, or refund if the item cannot be repaired or replaced.

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Products damaged as a result of overuse, accidents, exposure to corrosive or abrasive chemicals, or other circumstances outside of normal intended use are not covered by Blue Salt Jewellers' warranty. Neither are products damaged as a consequence of unauthorized alterations, servicing, or cleaning performed by another jeweller. Blue Salt Jewellers denies any obligation to take action in regards to such damaged goods.

 

For information on how to handle and care for your jewellery, please refer to our Product care page. All services that are not covered by the Blue Salt Jewellers warranty will incur fees.

 

According to Australian Consumer Law, the assurances we provide with our products cannot be excluded. For a major failure, you are entitled to a replacement or refund, as well as reimbursement for any further loss or damage that was reasonably foreseeable. In the event of a small defect, you are also entitled to have the items serviced or replaced. The Australian Consumer Law specifies what counts as a major and minor failure. Such warranties are neither modified or excluded by Blue Salt Jewellers' warranty; rather, it is an addition.

 

You can find further information regarding how to go about getting your jewellery serviced and/ repaired here.

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